Buissness Communication – Essay Example

Executive Consultancy 3476 Applegate Ave. Olympia, WA 98502 08 October 2008 Patrick Dwiggens Operations Manager Premier Wood Products P.O. Box 528, High Point
NC 27261
Dear Mr. Dwiggens,
The first time I look at your catalog, I have been impressed by your Jade Desk which you described as “North American white oak embellished with hand-inlaid walnut cross-banding.” However, after being delivered into my office, I was very disappointed. I would like to ask a refund for my purchase of executive office desk as stated in your money back guarantee.
I cannot understand why but it seems to me that the executive desk you delivered is not the same as what I ordered. You promised that this desk operates on “full suspension, silent ball bearing drawer slides” yet I have difficulty pulling the drawers easily. Even worse, the wood finish is rough and the grains look splotchy.
This is really disappointing as I expected so much from your company. I hope that you would honor your words this time and give my money back as you again promised. I am also asking a refund for the delivery costs that I paid as well since I will not be using the desk.
Thank you for attention.
Yours Truly,
Lynn Davidson
President